Dimensions of the Learning Organization Questionnaire

Watkins & Marsick

DIMENSIONS OF THE LEARNING ORGANIZATION QUESTIONNAIRE

Click in one circle for each item. If you change your mind about an item, simply click in a different circle for that item. There are no right or wrong answers. We are interested in your perception of where things are at this time.

Please do not leave this page until you have completed all items and clicked the Submit button. Thank you!
 

  Individual Level
Almost
Never		   Click in one circle  
  for each question  		 Almost
Always
1. In my organization, people openly discuss mistakes in order to learn from them. 1 2 3 4 5 6
2. In my organization, people identify skills they need for future work tasks. 1 2 3 4 5 6
3. In my organization, people help each other learn. 1 2 3 4 5 6
4. In my organization, people can get money and other resources to support their learning. 1 2 3 4 5 6
5. In my organization, people are given time to support learning. 1 2 3 4 5 6
6. In my organization, people view problems in their work as an opportunity to learn. 1 2 3 4 5 6
7. In my organization, people are rewarded for learning. 1 2 3 4 5 6
8. In my organization, people give open and honest feedback to each other. 1 2 3 4 5 6
9. In my organization, people listen to others' views before speaking. 1 2 3 4 5 6
10. In my organization, people are encouraged to ask "why" regardless of rank. 1 2 3 4 5 6
11. In my organization, whenever people state their view, they also ask what others think. 1 2 3 4 5 6
12. In my organization, people treat each other with respect. 1 2 3 4 5 6
13. In my organization, people spend time building trust with each other. 1 2 3 4 5 6
  Team or Group Level
Almost
Never		   Click in one circle  
  for each question  		 Almost
Always
14. In my organization, teams/groups have the freedom to adapt their goals as needed. 1 2 3 4 5 6
15. In my organization, teams/groups treat members as equals, regardless of rank, culture, or other differences.. 1 2 3 4 5 6
16. In my organization, teams/groups focus both on the group's task and on how well the group is working. 1 2 3 4 5 6
17. In my organization, teams/groups revise their thinking as a result of group discussions or information collected. 1 2 3 4 5 6
18. In my organization, teams/groups are rewarded for their achievements as a team/group. 1 2 3 4 5 6
19. In my organization, teams/groups are confident that the organization will act on their recommendations. 1 2 3 4 5 6
  Organizational Level
Almost
Never		   Click in one circle  
  for each question  		 Almost
Always
20. My organization uses two-way communication on a regular basis, such as suggestion systems, electronic bulletin boards, or town hall/open meetings. 1 2 3 4 5 6
21. My organization enables people to get needed information at any time quickly and easily. 1 2 3 4 5 6
22. My organization maintains an up-to-date data base of employee skills. 1 2 3 4 5 6
23. My organization creates systems to measure gaps between current and expected performance. 1 2 3 4 5 6
24. My organization makes its lessons learned available to all employees. 1 2 3 4 5 6
25. My organization measures the results of the time and resources spent on training. 1 2 3 4 5 6
26. My organization recognizes people for taking initiative. 1 2 3 4 5 6
27. My organization gives people choices in their work assignments. 1 2 3 4 5 6
28. My organization invites people to contribute to the organization's vision. 1 2 3 4 5 6
29. My organization gives people control over the resources they need to accomplish their work. 1 2 3 4 5 6
30. My organization supports employees who take calculated risks. 1 2 3 4 5 6
31. My organization builds alignment of visions across different levels and work groups. 1 2 3 4 5 6
32. My organization helps employees balance work and family. 1 2 3 4 5 6
33. My organization encourages people to think from a global perspective. 1 2 3 4 5 6
34. My organization encourages everyone to bring the customers' views into the decision making process. 1 2 3 4 5 6
35. My organization considers the impact of decisions on employee morale. 1 2 3 4 5 6
36. My organization works together with the outside community to meet mutual needs. 1 2 3 4 5 6
37. My organization encourages people to get answers from across the organization when solving problems. 1 2 3 4 5 6
38. In my organization, leaders generally support requests for learning opportunities and training. 1 2 3 4 5 6
39. In my organization, leaders share up to date information with employees about competitors, industry trends, and organizational directions. 1 2 3 4 5 6
40. In my organization, leaders empower others to help carry out the organization's vision. 1 2 3 4 5 6
41. In my organization, leaders mentor and coach those they lead. 1 2 3 4 5 6
42. In my organization, leaders continually look for opportunities to learn. 1 2 3 4 5 6
43. In my organization, leaders ensure that the organization's actions are consistent with its values. 1 2 3 4 5 6

 
In this section, we ask you to reflect on the relative performance of the organization. You will be asked to rate the extent to which each statement is accurate about the organization's current performance when compared to the previous year. There are no right or wrong answers. We are interested in your perception of current performance. For example, if the organization has performed much better than last year, click in the circle for the number nine [9].
 

  Measuring Performance at the Organizational Level Least Accurate Click in one circle
for each question 		Most Accurate
44. In my organization, return on investment is greater than last year. 1 2 3 4 5 6 7 8 9 10
45. In my organization, average productivity per employee is greater than last year. 1 2 3 4 5 6 7 8 9 10
46. In my organization, time to market for products and services is less than last year. 1 2 3 4 5 6 7 8 9 10
47. In my organization, response time for customer complaints is better than last year. 1 2 3 4 5 6 7 8 9 10
48. In my organization, market share is greater than last year. 1 2 3 4 5 6 7 8 9 10
49. In my organization, the cost per business transaction is less than last year. 1 2 3 4 5 6 7 8 9 10
50. In my organization, customer satisfaction is greater than last year. 1 2 3 4 5 6 7 8 9 10
51. In my organization, the number of suggestions implemented is greater than last year. 1 2 3 4 5 6 7 8 9 10
52. In my organization, the number of new products or services is greater than last year. 1 2 3 4 5 6 7 8 9 10
53. In my organization, the percentage of skilled workers compared to the total workforce is greater than last year. 1 2 3 4 5 6 7 8 9 10
54. In my organization, the percentage of total spending devoted to technology and information processing is greater than last year. 1 2 3 4 5 6 7 8 9 10
55. In my organization, the number of individuals learning new skills is greater than last year. 1 2 3 4 5 6 7 8 9 10

 
In this section, click in the circle for the answer which best describes you or your organization.
 

 
 

 Additional Information about You and Your Organization
56. What is your role?
1.) Senior Management
2.) Middle Management
3.) Supervisory
4.) Non-Management Technical/Professional
5.) Non-Management [Hourly Employee]
57. What is your educational experience?
1.) Did not complete high school
2.) High school graduate
3.) Certificate or associates degree
4.) Undergraduate degree
5.) Graduate degree
58. How many employees are in your organization?
1.) 0 - 500
2.) 501 - 1000
3.) 1001 - 10,000
4.) 10,001 - 50,000
5.) over 50,000
59. Type of business?
1.) Manufacturing
2.) Service
3.) Government
4.) Other
60. Your organization's annual revenue?
1.) under $2 million
2.) $2-25 million
3.) $26-99 million
4.) over $100 million

 
After you submit this questionnaire, you will receive feedback on your scores within a few seconds.
 

 
 

 
 

Dimensions of the Learning Organization Questionnaire

Watkins & Marsick